Shipping and International Orders FAQ

International Orders

We accept credit card orders from the US and Canada only.  International customers should E-mail us and we will calculate the 8% plus actual overseas shipping costs. We may ship UPS or Postal Service depending upon rates, time, and your preference. Please E-mail or call so we can help you. Your order cannot be shipped until this internationl shipping cost is paid.

Mexico Orders

We cannot ship to Mexico but encourage customers to ship to US addresses via UPS.

All Orders

  • Our Federal ID is: 20-8577347. We ship orders within 24 hours, weekdays.
  • You receive an E-mail confirmation from us right after placing a web order. Please read it carefully - if there are any questions, please call or E-mail.
  • Shipments are sent via UPS ground; we provide you with the UPS WorldShip tracking number via E-mail if requested.
  • Shipping is 8% of the product total with a $7.00 minimum
  • Requests for 2-day, overnight, or rush delivery (including Saturday delivery) require placing the order via telephone. We cannot guarantee this service; please call.
  • Orders received by noon Central time usually ship the same day.
  • If you are a new customer ordering online, we must receive a faxed or mailed purchase order, check, or other payment information before we process your order

Returns

You must call and receive authorization before any return. They are sent to:

STEP Publishers
21 Commerce Parkway
Suite 104
Fredericksburg, VA 22406